Skip to content

Talk to a human

Setup question, billing issue or just checking what we carry? Email us and we'll come back to you fast — no ticket queues.

Email support

Reach us directly

Email is the fastest route — we're usually replying within minutes during working hours.

  • EmailSupport@Prototype-template.com
  • Support hours24/7 — average first reply under 5 minutes
  • StreamLogo Media Ltd — postal address1 Prototype StreetLondon, England EC1A 1AAUnited Kingdom

Open a support ticket

Send us a ticket here and we reply by email — usually within the hour, always within one business day.

We use your name and email only to answer this message. See our privacy policy for details.

What do you need help with?

Pick a topic and we'll open an email with your message ready to send.

  • Technical support

    App setup, buffering, a stream that will not load — send us the device you use.

    Email us
  • Billing & refunds

    Questions about a payment, renewal or the refund window.

    Email us
  • New subscription

    Not subscribed yet? Ask about plans, content or start your free 24-hour trial.

    Email us